/* ============================================================
   JAGRITI — design tokens
   Palette lifted directly from the mascot: deep navy ring,
   black hair, warm terracotta hair-clip accent, peach skin.
   Navy = institutional trust. Terracotta = the one warm,
   human accent — used sparingly for calls to action and alerts.
   ============================================================ */
:root {
  --navy-950: #0A1642;
  --navy-900: #10214F;
  --navy-800: #17307A;
  --navy-700: #223C8C;
  --navy-100: #E7EBFB;
  --clay-600: #B85A34;
  --clay-500: #C97347;
  --clay-100: #F7E3D6;
  --ink: #191A2B;
  --ink-soft: #565973;
  --cream: #FBF7EF;
  --paper: #FFFFFF;
  --line: #E7E1D3;
  --line-strong: #D8D0BC;
  --success: #2F7A4D;
  --success-bg: #E7F3EA;
  --warn: #B8791A;
  --warn-bg: #FBF0DC;
  --danger: #B23A2E;
  --danger-bg: #FBE6E2;

  --font-display: "Fraunces", Georgia, serif;
  --font-body: "IBM Plex Sans", "Noto Sans", system-ui, sans-serif;
  --font-mono: "IBM Plex Mono", ui-monospace, monospace;

  --radius-s: 8px;
  --radius-m: 14px;
  --radius-l: 22px;
  --shadow-card: 0 1px 2px rgba(16,33,79,0.06), 0 8px 24px -12px rgba(16,33,79,0.18);
}

* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
  margin: 0;
  font-family: var(--font-body);
  color: var(--ink);
  background: var(--cream);
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}
h1, h2, h3, h4 { font-family: var(--font-display); margin: 0 0 .4em; font-weight: 600; color: var(--navy-950); letter-spacing: -0.01em; }
p { margin: 0 0 1em; color: var(--ink-soft); }
a { color: var(--navy-800); }
button { font-family: inherit; cursor: pointer; }
.mono { font-family: var(--font-mono); }
:focus-visible { outline: 3px solid var(--clay-500); outline-offset: 2px; }
@media (prefers-reduced-motion: reduce) { * { animation-duration: 0.01ms !important; transition-duration: 0.01ms !important; } }

/* ---------- skip link / a11y ---------- */
.skip-link {
  position: absolute; left: -9999px; top: 0; background: var(--navy-950); color: #fff;
  padding: 10px 16px; z-index: 200; border-radius: 0 0 8px 0;
}
.skip-link:focus { left: 0; }

/* ---------- top strip ---------- */
.top-strip {
  background: var(--navy-950); color: #cfd6f2; font-size: 13px;
  display: flex; justify-content: space-between; align-items: center;
  padding: 6px 24px; gap: 12px; flex-wrap: wrap;
}
.top-strip a { color: #fff; text-decoration: none; }
.top-strip .a11y-controls { display: flex; gap: 10px; align-items: center; }
.top-strip .a11y-controls button { background: none; border: 1px solid #3a4780; color: #cfd6f2; border-radius: 6px; padding: 2px 8px; font-size: 12px; }
.top-strip select { background:#10214F; color:#fff; border:1px solid #52619a; border-radius:6px; padding:4px 7px; font:inherit; }
.sr-only { position:absolute; width:1px; height:1px; padding:0; margin:-1px; overflow:hidden; clip:rect(0,0,0,0); white-space:nowrap; border:0; }

/* ---------- header / nav ---------- */
header.site-header {
  background: var(--paper); border-bottom: 1px solid var(--line);
  position: sticky; top: 0; z-index: 100;
}
.header-inner {
  max-width: 1180px; margin: 0 auto; padding: 14px 24px;
  display: flex; align-items: center; gap: 16px; flex-wrap: wrap;
}
.brand { display: flex; align-items: center; gap: 12px; text-decoration: none; margin-right: auto; }
.brand img { width: 44px; height: 44px; border-radius: 50%; }
.brand .word-lockup { display: flex; flex-direction: column; line-height: 1.15; }
.brand .word-lockup strong { font-family: var(--font-display); font-size: 19px; color: var(--navy-950); }
.brand .word-lockup span { font-size: 11.5px; color: var(--ink-soft); letter-spacing: .02em; }

nav.main-nav { display: flex; gap: 4px; flex-wrap: wrap; }
nav.main-nav button {
  background: none; border: none; padding: 9px 14px; border-radius: 999px;
  font-size: 14.5px; font-weight: 500; color: var(--ink-soft);
}
nav.main-nav button:hover { background: var(--navy-100); color: var(--navy-950); }
nav.main-nav button.active { background: var(--navy-950); color: #fff; }
nav.main-nav button .badge-dot {
  display: inline-block; width: 7px; height: 7px; border-radius: 50%;
  background: var(--clay-500); margin-left: 6px; vertical-align: middle;
}

.header-cta { display: flex; gap: 8px; }
.btn {
  display: inline-flex; align-items: center; gap: 8px; border-radius: 999px;
  padding: 10px 18px; font-size: 14.5px; font-weight: 600; border: 1.5px solid transparent;
  text-decoration: none; white-space: nowrap;
}
.btn-clay { background: var(--clay-500); color: #fff; }
.btn-clay:hover { background: var(--clay-600); }
.btn-navy { background: var(--navy-950); color: #fff; }
.btn-navy:hover { background: var(--navy-800); }
.btn-ghost { background: transparent; color: var(--navy-950); border-color: var(--line-strong); }
.btn-ghost:hover { background: var(--navy-100); }
.btn-sm { padding: 6px 12px; font-size: 13px; }
.btn:disabled { opacity: .5; cursor: not-allowed; }

/* ---------- layout shells ---------- */
main#app { max-width: 1180px; margin: 0 auto; padding: 0 24px 80px; }
.view { animation: fadeIn .25s ease; }
@keyframes fadeIn { from { opacity: 0; transform: translateY(6px);} to { opacity: 1; transform:none;} }
.section-eyebrow {
  font-size: 12.5px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase;
  color: var(--clay-600); margin-bottom: 8px; display: flex; align-items: center; gap: 8px;
}
.section-eyebrow::before { content: ""; width: 16px; height: 2px; background: var(--clay-500); display: inline-block; }

/* ---------- hero ---------- */
.hero {
  background: linear-gradient(180deg, var(--navy-950), var(--navy-900) 65%, var(--navy-800));
  color: #fff; border-radius: var(--radius-l); margin-top: 24px; padding: 52px 40px;
  display: grid; grid-template-columns: 1.3fr 1fr; gap: 32px; align-items: center;
  position: relative; overflow: hidden;
}
.hero::after {
  content: ""; position: absolute; right: -60px; top: -60px; width: 280px; height: 280px;
  border-radius: 50%; background: radial-gradient(circle, rgba(201,115,71,.35), transparent 70%);
}
.hero h1 { color: #fff; font-size: 40px; line-height: 1.08; max-width: 13ch; }
.hero p.lede { color: #cfd6f2; font-size: 17px; max-width: 46ch; }
.hero-actions { display: flex; gap: 10px; flex-wrap: wrap; margin-top: 20px; }
.hero-mascot-card {
  background: rgba(255,255,255,.06); border: 1px solid rgba(255,255,255,.18);
  border-radius: var(--radius-l); padding: 22px; text-align: center; backdrop-filter: blur(2px);
}
.hero-mascot-card img { width: 108px; height: 108px; border-radius: 50%; margin-bottom: 10px; }
.hero-mascot-card strong { display: block; color: #fff; font-family: var(--font-display); font-size: 18px; }
.hero-mascot-card p { color: #cfd6f2; font-size: 13.5px; margin: 6px 0 14px; }
@media (max-width: 860px) { .hero { grid-template-columns: 1fr; padding: 36px 22px; } .hero h1 { font-size: 30px; max-width: none; } }

/* ---------- quick action cards ---------- */
.quick-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; margin: 28px 0 40px; }
.quick-card {
  background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius-m);
  padding: 22px; box-shadow: var(--shadow-card); text-align: left; display: flex; flex-direction: column; gap: 10px;
}
.quick-card .icon-chip {
  width: 42px; height: 42px; border-radius: 12px; background: var(--navy-100); color: var(--navy-800);
  display: flex; align-items: center; justify-content: center;
}
.quick-card h3 { font-size: 17px; margin: 0; }
.quick-card p { font-size: 14px; margin: 0; }
.quick-card .btn { align-self: flex-start; margin-top: 4px; }
.simple-help { background: var(--clay-100); border: 1px solid #e8c6b3; border-radius: var(--radius-m); padding: 16px 20px; margin: 0 0 28px; color: var(--navy-950); }
.action-hints { display:grid; grid-template-columns:1fr 1fr; gap:10px; width:100%; margin-top:2px; color:#cfd6f2; font-size:12px; }
.action-hints span { max-width:230px; }
.home-tools { display:grid; grid-template-columns: 1fr 1fr; gap:14px; margin-top:28px; }
.role-note { background:var(--navy-100); border:1px solid #cbd4f2; border-radius:var(--radius-m); padding:16px 20px; color:var(--navy-950); }
.role-note, .simple-help { margin-bottom:0; font-size:14px; }
.track-card { max-width:620px; margin-top:22px; }
.track-result { margin-top:18px; padding:16px; border-radius:var(--radius-s); background:var(--success-bg); color:var(--success); }
.track-result p { margin:5px 0 12px; color:var(--ink-soft); }
.track-result.error { background:var(--danger-bg); color:var(--danger); }
@media (max-width: 760px) { .home-tools { grid-template-columns:1fr; } }
.simple-help a { font-weight: 700; }
.simple-help .mono { font-size: 13px; }
@media (max-width: 860px) { .quick-grid { grid-template-columns: 1fr; } }

/* ---------- generic card / tab shell ---------- */
.card { background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius-m); box-shadow: var(--shadow-card); }
.card-pad { padding: 24px; }
.tabbar { display: flex; gap: 8px; flex-wrap: wrap; margin: 28px 0 18px; border-bottom: 1px solid var(--line); }
.tabbar button {
  background: none; border: none; padding: 10px 4px; margin-right: 22px; font-size: 15px; font-weight: 600;
  color: var(--ink-soft); border-bottom: 2px solid transparent; margin-bottom: -1px;
}
.tabbar button.active { color: var(--navy-950); border-color: var(--clay-500); }

/* ---------- FAQ / knowledge base ---------- */
.kb-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 14px; margin-top: 18px; }
@media (max-width: 860px) { .kb-grid { grid-template-columns: 1fr; } }
details.kb-item { background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius-m); padding: 16px 18px; }
details.kb-item summary { font-weight: 600; cursor: pointer; list-style: none; display: flex; justify-content: space-between; gap: 10px; }
details.kb-item summary::-webkit-details-marker { display: none; }
details.kb-item summary::after { content: "+"; color: var(--clay-600); font-size: 20px; font-weight: 400; }
details.kb-item[open] summary::after { content: "\2212"; }
details.kb-item p { margin-top: 10px; font-size: 14.5px; }

/* ---------- chat ---------- */
.chat-shell { display: grid; grid-template-columns: 320px 1fr; gap: 20px; margin-top: 20px; }
@media (max-width: 900px) { .chat-shell { grid-template-columns: 1fr; } }
.chat-side { display: flex; flex-direction: column; gap: 14px; }
.chat-window {
  background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius-l);
  display: flex; flex-direction: column; height: 560px; overflow: hidden; box-shadow: var(--shadow-card);
}
.chat-header {
  background: var(--navy-950); color: #fff; padding: 14px 18px; display: flex; align-items: center; gap: 10px;
}
.chat-header img { width: 34px; height: 34px; border-radius: 50%; }
.chat-header .title { font-family: var(--font-display); font-size: 16px; }
.chat-header .status { font-size: 12px; color: #a9d9b8; display: flex; align-items: center; gap: 5px; }
.chat-header .status::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: #4CC985; }
.chat-log { flex: 1; overflow-y: auto; padding: 18px; display: flex; flex-direction: column; gap: 12px; background: #FAF9F4; }
.msg { max-width: 80%; padding: 11px 14px; border-radius: 14px; font-size: 14.5px; line-height: 1.45; }
.msg.bot { background: var(--paper); border: 1px solid var(--line); align-self: flex-start; border-bottom-left-radius: 4px; }
.msg.user { background: var(--navy-950); color: #fff; align-self: flex-end; border-bottom-right-radius: 4px; }
.msg .meta-tag { display: inline-block; font-size: 11px; background: var(--clay-100); color: var(--clay-600); padding: 2px 8px; border-radius: 999px; margin-top: 8px; font-weight: 600; }
.chat-quickreplies { display: flex; flex-wrap: wrap; gap: 8px; padding: 0 18px 12px; background: #FAF9F4; }
.chat-quickreplies button { background: var(--paper); border: 1px solid var(--line-strong); border-radius: 999px; padding: 7px 13px; font-size: 13px; }
.chat-quickreplies button:hover { border-color: var(--navy-800); color: var(--navy-800); }
.chat-input-row { display: flex; gap: 8px; padding: 14px; border-top: 1px solid var(--line); background: var(--paper); }
.chat-input-row input { flex: 1; border: 1.5px solid var(--line-strong); border-radius: 999px; padding: 11px 16px; font-size: 14.5px; }
.chat-input-row input:focus { border-color: var(--navy-800); }
.chat-input-row button { border-radius: 999px; width: 44px; height: 44px; background: var(--navy-950); color: #fff; border: none; display:flex; align-items:center; justify-content:center; }

.mini-help-card { background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius-m); padding: 16px; font-size: 13.5px; }
.mini-help-card h4 { font-size: 14px; margin-bottom: 6px; }
.mini-help-card ul { margin: 0; padding-left: 18px; color: var(--ink-soft); }
.mini-help-card li { margin-bottom: 4px; }

/* ---------- forms ---------- */
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.form-grid.single { grid-template-columns: 1fr; }
@media (max-width: 760px) { .form-grid { grid-template-columns: 1fr; } }
.field { display: flex; flex-direction: column; gap: 6px; }
.field label { font-size: 13.5px; font-weight: 600; color: var(--navy-950); }
.field .hint { font-size: 12.5px; color: var(--ink-soft); font-weight: 400; }
.field input, .field select, .field textarea {
  border: 1.5px solid var(--line-strong); border-radius: var(--radius-s); padding: 11px 13px; font-size: 14.5px;
  font-family: inherit; background: var(--paper); color: var(--ink);
}
.field input:focus, .field select:focus, .field textarea:focus { border-color: var(--navy-800); }
.field textarea { resize: vertical; min-height: 100px; }
.gtin-status { font-size: 13px; margin-top: -2px; display: flex; align-items: center; gap: 6px; }
.gtin-status.ok { color: var(--success); }
.gtin-status.bad { color: var(--danger); }

.severity-preview {
  margin-top: 6px; padding: 12px 14px; border-radius: var(--radius-s); background: var(--navy-100);
  font-size: 13.5px; display: none;
}
.severity-preview.show { display: block; }
.severity-preview strong { color: var(--navy-950); }

/* ---------- pill / badges ---------- */
.pill { display: inline-flex; align-items: center; gap: 5px; padding: 3px 10px; border-radius: 999px; font-size: 12px; font-weight: 700; }
.pill-open { background: var(--danger-bg); color: var(--danger); }
.pill-followup { background: var(--warn-bg); color: var(--warn); }
.pill-resolved { background: var(--success-bg); color: var(--success); }
.pill-neutral { background: var(--navy-100); color: var(--navy-800); }

/* ---------- alerts tab ---------- */
.alert-banner {
  background: linear-gradient(90deg, var(--danger), #8f2c22); color: #fff; border-radius: var(--radius-m);
  padding: 16px 20px; display: flex; gap: 14px; align-items: center; margin: 24px 0; box-shadow: var(--shadow-card);
}
.alert-banner .pulse-dot { width: 12px; height: 12px; border-radius: 50%; background: #fff; flex-shrink:0; animation: pulse 1.6s infinite; }
@keyframes pulse { 0% { box-shadow: 0 0 0 0 rgba(255,255,255,.6);} 70% { box-shadow: 0 0 0 12px rgba(255,255,255,0);} 100% { box-shadow: 0 0 0 0 rgba(255,255,255,0);} }
.alert-cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px,1fr)); gap: 16px; margin-top: 16px; }
.alert-card { border: 1.5px solid var(--danger); background: var(--paper); border-radius: var(--radius-m); padding: 20px; box-shadow: var(--shadow-card); }
.alert-card.quiet { border-color: var(--line); }
.alert-card .top-row { display: flex; justify-content: space-between; align-items: flex-start; gap: 10px; }
.alert-card h3 { font-size: 17px; margin: 0 0 2px; }
.alert-card .brand-line { font-size: 12.5px; color: var(--ink-soft); margin-bottom: 10px; }
.gauge-track { height: 8px; background: var(--navy-100); border-radius: 999px; overflow: hidden; margin: 10px 0 6px; }
.gauge-fill { height: 100%; border-radius: 999px; background: var(--clay-500); }
.gauge-fill.danger { background: var(--danger); }
.alert-card .gauge-label { font-size: 12px; color: var(--ink-soft); display: flex; justify-content: space-between; }
.cat-breakdown { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.cat-chip { font-size: 11.5px; background: var(--cream); border: 1px solid var(--line); padding: 3px 8px; border-radius: 999px; color: var(--ink-soft); }

/* ---------- admin ---------- */
.admin-toggle-strip { background: var(--navy-100); border: 1px dashed var(--navy-700); border-radius: var(--radius-m); padding: 14px 18px; display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-top: 20px; flex-wrap: wrap; }
.admin-stat-grid { display: grid; grid-template-columns: repeat(4,1fr); gap: 14px; margin: 20px 0; }
@media (max-width: 900px) { .admin-stat-grid { grid-template-columns: repeat(2,1fr); } }
.stat-card { background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius-m); padding: 18px; box-shadow: var(--shadow-card); }
.stat-card .num { font-family: var(--font-display); font-size: 30px; color: var(--navy-950); }
.stat-card .label { font-size: 13px; color: var(--ink-soft); }

table.admin-table { width: 100%; border-collapse: collapse; font-size: 13.5px; }
table.admin-table th { text-align: left; font-size: 12px; text-transform: uppercase; letter-spacing: .04em; color: var(--ink-soft); padding: 10px 12px; border-bottom: 2px solid var(--line); }
table.admin-table td { padding: 12px; border-bottom: 1px solid var(--line); vertical-align: top; }
table.admin-table tr:hover td { background: var(--cream); }
.filter-row { display: flex; gap: 10px; flex-wrap: wrap; margin: 16px 0; }
.filter-row select, .filter-row input { border: 1.5px solid var(--line-strong); border-radius: var(--radius-s); padding: 8px 11px; font-size: 13.5px; }

.modal-backdrop { position: fixed; inset: 0; background: rgba(10,22,66,.55); display: flex; align-items: center; justify-content: center; z-index: 300; padding: 20px; }
.modal { background: var(--paper); border-radius: var(--radius-l); padding: 26px; max-width: 460px; width: 100%; box-shadow: 0 20px 60px rgba(0,0,0,.3); }
.modal h3 { margin-bottom: 6px; }
.modal .field { margin: 14px 0; }
.modal-actions { display: flex; justify-content: flex-end; gap: 10px; margin-top: 16px; }

/* ---------- toasts ---------- */
#toast-stack { position: fixed; bottom: 20px; right: 20px; display: flex; flex-direction: column; gap: 10px; z-index: 400; max-width: 340px; }
.toast { background: var(--navy-950); color: #fff; padding: 14px 16px; border-radius: var(--radius-m); box-shadow: 0 10px 30px rgba(0,0,0,.25); font-size: 14px; animation: slideIn .25s ease; }
.toast.danger { background: linear-gradient(90deg, var(--danger), #8f2c22); }
@keyframes slideIn { from { opacity:0; transform: translateX(20px);} to {opacity:1; transform:none;} }

/* ---------- footer ---------- */
footer.site-footer { background: var(--navy-950); color: #b7c0e6; margin-top: 60px; padding: 40px 24px 24px; }
.footer-inner { max-width: 1180px; margin: 0 auto; display: grid; grid-template-columns: repeat(4,1fr); gap: 26px; }
@media (max-width: 860px) { .footer-inner { grid-template-columns: repeat(2,1fr); } }
.footer-inner h4 { color: #fff; font-size: 14px; margin-bottom: 10px; }
.footer-inner ul { list-style: none; padding: 0; margin: 0; font-size: 13.5px; }
.footer-inner li { margin-bottom: 7px; }
.footer-inner a { color: #b7c0e6; text-decoration: none; }
.footer-inner a:hover { color: #fff; }
.footer-bottom { max-width: 1180px; margin: 30px auto 0; padding-top: 18px; border-top: 1px solid #29346e; font-size: 12.5px; color: #8a94c4; display: flex; justify-content: space-between; flex-wrap: wrap; gap: 10px; }

/* ---------- mocked-data disclosure banner ---------- */
.mock-banner {
  background: var(--clay-100); color: var(--clay-600); border: 1px solid var(--clay-500);
  border-radius: var(--radius-s); padding: 10px 14px; font-size: 12.5px; font-weight: 600;
  display: flex; align-items: center; gap: 8px; margin-top: 16px;
}

.empty-state { text-align: center; padding: 50px 20px; color: var(--ink-soft); }
.empty-state h3 { color: var(--navy-950); }

.small-note { font-size: 12.5px; color: var(--ink-soft); }